{"id":999,"date":"2022-06-09T17:51:49","date_gmt":"2022-06-10T01:51:49","guid":{"rendered":"https:\/\/ligai.cn\/blog\/?p=999"},"modified":"2022-06-09T17:52:52","modified_gmt":"2022-06-10T01:52:52","slug":"%e6%80%8e%e6%a0%b7%e7%ae%80%e6%b4%81%e6%98%8e%e4%ba%86%e5%9c%b0%e8%af%b4%e6%b8%85%e6%a5%9a%e4%ba%a7%e5%93%81%e9%9c%80%e6%b1%82%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/ligai.cn\/blog\/pmo\/999.html","title":{"rendered":"\u600e\u6837\u7b80\u6d01\u660e\u4e86\u5730\u8bf4\u6e05\u695a\u4ea7\u54c1\u9700\u6c42\uff1f"},"content":{"rendered":"\n<p>\u5728\u300a<a href=\"https:\/\/ligai.cn\/blog\/pmo\/992.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u4e3a\u4ec0\u4e48\u6211\u4eec\u603b\u662f\u8bf4\u4e0d\u6e05\u300c\u9700\u6c42\u662f\u4ec0\u4e48\u300d<\/strong><\/a>\u300b\u4e2d\uff0c\u6211\u4eec\u4ecb\u7ecd\u4e86\u300c\u9700\u6c42\u7684\u672c\u8d28\u300d\uff0c\u5e76\u5927\u81f4\u4ecb\u7ecd\u4e86\u4e09\u4e2a\u63cf\u8ff0\u9700\u6c42\u7684\u300c\u7ed3\u6784\u5316\u8bed\u8a00\u5de5\u5177\u300d\u3002\u8fd9\u7bc7\u6587\u7ae0\uff0c\u5e0c\u671b\u8fdb\u4e00\u6b65\u8ddf\u5927\u5bb6\u5206\u4eab\u5176\u4e2d\u4e24\u4e2a\u5de5\u5177\uff1a<\/p>\n\n\n\n<ul><li>\u4efb\u52a1\u89c4\u683c\u4e66 Job Spec<\/li><li>\u4efb\u52a1\u6545\u4e8b Job Story<\/li><\/ul>\n\n\n\n<h2 class=\"has-text-align-center has-vivid-cyan-blue-color has-text-color\"><strong>\u5de5\u5177\u4e00\uff1a\u4efb\u52a1\u89c4\u683c\u4e66 Job Spec<\/strong><\/h2>\n\n\n\n<p>\u300c\u4efb\u52a1\u89c4\u683c\u4e66\u300d\u662f\u6bd4\u8f83\u5b8c\u6574\u53c8\u590d\u6742\u7684\u8bed\u8a00\u5de5\u5177\uff0c\u5b9e\u52a1\u4e2d\u8f83\u5c11\u7528\u5230\u3002\u547c\u5e94\u524d\u9762\u300c\u4ea7\u751f\u9700\u6c42\u7684\u8fc7\u7a0b\u300d\uff0c\u300a\u521b\u65b0\u8005\u7684\u7a98\u5883\u300b\u4e00\u4e66\u7684\u4f5c\u8005Clay Christensen \u5c06\u4efb\u52a1\u754c\u5b9a\u4e3a\u300c<strong>\u7528\u6237\u5728\u7279\u5b9a\u573a\u666f\u4e0b\u60f3\u83b7\u5f97\u7684\u63d0\u5347<\/strong>\u300d\uff0c\u4efb\u52a1\u4e00\u5b9a\u548c\u7279\u5b9a\u7684\u60c5\u5883\u8109\u7edc\u6709\u5173\uff0c\u4ed6\u8fdb\u4e00\u6b65\u8bf4\uff1a<strong><em> <\/em><\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default\"><p><em>\u4efb\u52a1\u300c\u4f7f\u5f97\u300d\u7528\u6237\u5728\u7279\u5b9a\u300c\u573a\u666f\u300d\u4e2d\uff0c\u80fd\u83b7\u5f97\u300c\u63d0\u5347\u300d\u3002<\/em><\/p><p><em>A job enables the progress that an individual seeks in a given situation.<\/em><\/p><\/blockquote>\n\n\n\n<p>\u5982\u679c\u8981\u8bb0\u5f55\u4e00\u4e2a\u4efb\u52a1\uff0c\u4ed6\u63d0\u51fa\u4e86\u300c\u4efb\u52a1\u89c4\u683c\u4e66\u300d\u8fd9\u4e2a\u8bed\u8a00\u7ed3\u6784\uff0c\u5176\u5b9e\u4e5f\u662f\u4e2a\u300c\u6587\u4ef6\u7ed3\u6784\u300d\uff1a<\/p>\n\n\n\n<ol><li>\u7528\u6237\u5904\u5728\u4ec0\u4e48\u300c\u573a\u666f\u300d\u4e2d\uff1f<\/li><li>\u60f3\u8fbe\u6210\u4ec0\u4e48\u300c\u63d0\u5347\u300d\uff1f\u60f3\u8981\u7684\u63d0\u5347\uff0c\u6709\u54ea\u4e9b\u529f\u80fd\u9762\u3001\u793e\u4f1a\u9762\u3001\u60c5\u611f\u9762\u7684\u4efb\u52a1\uff1f<\/li><li>\u6709\u54ea\u4e9b\u8fdb\u6b65\u7684\u300c\u963b\u788d\u300d\uff1f\u6709\u54ea\u4e9b\u7126\u8651\u548c\u963b\u788d\uff1f<\/li><li>\u7528\u6237\u52c9\u5f3a\u63a5\u53d7\u54ea\u4e9b\u300c\u4e0d\u5b8c\u7f8e\u7684\u65b9\u6848\u300d\uff1f\u6211\u4eec\u5fc5\u987b\u8d62\u8fc7\u54ea\u4e9b\u65b9\u6848\uff1f<\/li><li>\u5982\u4f55\u5b9a\u4e49\u826f\u597d\u63d0\u5347\u7684\u300c\u54c1\u8d28\u300d\uff1f\u4e3a\u4e86\u54c1\u8d28\uff0c\u7528\u6237\u613f\u610f\u505a\u54ea\u4e9b\u300c\u53d6\u820d\u300d\uff1f<\/li><\/ol>\n\n\n\n<p>\u5982\u679c\u6211\u4eec\u505a\u5b8c\u9700\u6c42\u63a2\u7d22\u3001\u7528\u6237\u7814\u7a76\uff0c\u53ef\u4ee5\u6309\u7167\u4ee5\u4e0a\u4e94\u4e2a\u95ee\u9898\uff0c\u505a\u6210\u4e00\u4efd 1\u20133 \u9875\u7684 A4 \u6587\u4ef6\u3002\u56e0\u4e3a\u8fd9\u4e2a\u7ed3\u6784\u76f8\u5bf9\u5b8c\u6574\u3001\u590d\u6742\u3001\u4e0d\u591f\u7b80\u6d01\uff0c\u6240\u4ee5\u66f4\u9002\u5408\u4ee5\u4e0b\u60c5\u5883\uff1a<\/p>\n\n\n\n<ul><li>\u5f53\u4f5c\u300c\u4ecb\u7ecd\u7528\u9014\u7406\u8bba\u300d\u7684\u5de5\u5177\u3002<\/li><li>\u4ea7\u54c1\u6216\u7814\u7a76\u56e2\u961f\u300c\u4ea4\u63a5\u3001\u6d53\u7f29\u7814\u7a76\u7ed3\u679c\u300d\u7684\u5de5\u5177\uff0c\u5148\u8ba9\u8bfb\u8005\u770b\u5b8c\u8f83\u77ed\u7684\u6587\u5b57\u6458\u8981\uff0c\u518d\u8fdb\u5165\u5404\u79cd UX \u5de5\u5177\u3001\u56fe\u8868\u3001\u5f71\u97f3\u5448\u73b0\u7684\u7814\u7a76\u7ed3\u679c\uff0c\u52a0\u901f\u8bfb\u8005\u7684\u7406\u89e3\u901f\u5ea6\u3002<\/li><li>\u4e13\u6848\u6216\u4ea7\u54c1\u542f\u52a8\u65f6\uff0c\u5148\u63d0\u4f9b\u66f4\u6d53\u7f29\u3001\u66f4\u7b80\u77ed\u7684\u53d9\u8ff0\uff0c\u7136\u540e\u63d0\u4f9b\u524d\u9879\u6458\u8981\u7684\u8fde\u7ed3\uff0c\u7ed9\u300c\u60f3\u8fdb\u4e00\u6b65\u4e86\u89e3\u7528\u6237\u9700\u6c42\u300d\u7684\u961f\u53cb\u53c2\u8003\u3002<\/li><\/ul>\n\n\n\n<h2 class=\"has-text-align-center has-vivid-cyan-blue-color has-text-color\"><strong>\u5de5\u5177\u4e8c\uff1a\u4efb\u52a1\u6545\u4e8b Job Story<\/strong><\/h2>\n\n\n\n<p>\u300c\u4efb\u52a1\u6545\u4e8b\u300d\u662f\u76ee\u524d\u6700\u88ab\u5e7f\u6cdb\u4f7f\u7528\u7684\u5de5\u5177\uff0c\u4f46\u4e5f\u906d\u53d7\u5f88\u591a\u7528\u9014\u7406\u8bba\u7814\u7a76\u8005\u7684\u6279\u8bc4\uff0c\u56e0\u4e3a\u5b83\u8fc7\u5ea6\u7b80\u5316\uff0c\u5bb9\u6613\u88ab\u8bef\u7528\u3002\u540c\u65f6\uff0c\u63d0\u51fa\u8005 Alan Klement \u662f\u4e2a\u5145\u6ee1\u4e89\u8bae\u7684\u4eba\u7269\uff0c\u56e0\u6b64\u5f97\u7f6a\u4e86\u5f88\u591a\u7528\u9014\u7406\u8bba\u7684\u5f00\u521b\u8005\u3002\u4e0d\u8fc7\uff0cJob Story \u4ecd\u7136\u662f\u4e2a\u5b9e\u7528\u7684\u8bed\u8a00\u5de5\u5177\u3002<\/p>\n\n\n\n<p>\u4e0b\u9762\u8fd9\u5f20\u56fe\uff0c\u7b80\u6d01\u5730\u8bf4\u660e\u4e86 Job Story \u4efb\u52a1\u6545\u4e8b\u7684\u7ed3\u6784\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pica.zhimg.com\/80\/v2-b63ec05c55d4814844378d4dbf4e3a24_720w.png?source=d16d100b\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u4efb\u52a1\u6545\u4e8b\u7684\u683c\u5f0f\uff0c\u7528\u4efb\u52a1\u6545\u4e8b\u4ee3\u66ff\u7528\u6237\u6545\u4e8b\u3002<\/strong><\/p>\n\n\n\n<p>\u8fd9\u4e2a\u65b9\u6cd5\u8fdb\u4e00\u6b65\u88ab Intercom \u53d1\u626c\uff0c\u4ed6\u4eec\u8fdb\u4e00\u6b65\u89e3\u91ca Job Story \u4efb\u52a1\u6545\u4e8b\uff1a<\/p>\n\n\n\n<p>(1) <strong>When (Situation)<\/strong>\uff1a\u5f15\u53d1\u9700\u6c42\u7684\u573a\u666f<\/p>\n\n\n\n<p>(2) <strong>I Want to (Motivation)<\/strong>\uff1a\u7528\u6237\u5728\u573a\u666f\u4e2d\u7684\u9009\u62e9\u52a8\u673a<\/p>\n\n\n\n<p>(3) <strong>So I can (Expected Outcome)<\/strong>\uff1a\u5728\u573a\u666f\u4e2d\u7684\u671f\u5f85\u63d0\u5347<\/p>\n\n\n\n<p>\u7136\u540e\uff0c<strong>\u4ed6\u4eec\u4f1a\u7528 1\u20132 \u9875 A4\uff0c\u63d0\u4ea4\u4e00\u4e2a\u540d\u4e3a \u201cIntermission\u201d \u7684\u6587\u4ef6\uff0c\u5f53\u4f5c\u4e00\u4efd\u4ea7\u54c1\/\u529f\u80fd\u63d0\u6848<\/strong>\u3002\u5728\u8fd9\u4efd\u6587\u4ef6\u4e2d\uff0c\u5176\u4e2d\u4e00\u6bb5\u5c31\u662f Job Story\uff0c\u8981\u80fd\u5728\u51e0\u767e\u5b57\u5185\u8bb2\u5b8c\u7528\u6237\u9700\u6c42\u3002\u63a8\u6d4b Intercom \u4e4b\u540e\u5c31\u7528\u8fd9\u51e0\u767e\u5b57\u7684 Job Story \u4ee3\u8868\u6b64\u4ea7\u54c1\/\u529f\u80fd\uff0c\u5728\u5185\u90e8\u5feb\u901f\u89e3\u91ca\u7528\u6237\u9700\u6c42\u3001\u6c9f\u901a\u5f00\u53d1\u76ee\u7684\u3002<\/p>\n\n\n\n<p>\u7136\u800c\uff0c\u5b9e\u9645\u4e0a\u627e\u51fa Intercom \u7684 Job Story \u6848\u4f8b\uff0c\u4f1a\u53d1\u73b0\u51e0\u4e2a\u95ee\u9898\uff1a<\/p>\n\n\n\n<ul><li><strong>\u67d0\u4e9b When \u5176\u5b9e\u5e76\u6ca1\u6709\u8bf4\u660e Situation\uff0c\u9057\u5931\u4e86\u573a\u666f<\/strong>\uff0c\u53ea\u662f\u628a As a user \u6539\u5199\u6210 When I am a user \uff0c\u53ef\u4ee5\u628a user \u66ff\u6362\u6210\u5404\u79cd\u753b\u50cf\u3001\u89d2\u8272\u3001\u804c\u4e1a\u7b49\u7b49\uff1b \u4f8b\u5982\uff0c\u6211\u4eec\u770b\u8fc7\u8fd9\u79cd\u5199\u6cd5\uff1aWhen I am a Customer Support Manager\u2026 \u548c When I manage a Customer Support Team\u2026<\/li><li><strong>Motivation \u548c Expected Outcome \u7684\u91cd\u590d\u7387\u5f88\u9ad8<\/strong>\uff0c\u6709\u65f6\u6839\u672c\u53ef\u4ee5\u5220\u53bb\u4e00\u4e2a\u3002<\/li><\/ul>\n\n\n\n<p>\u5982\u679c\u6709\u4ee5\u4e0a\u95ee\u9898\uff0c\u90a3 Job Story \u5c31\u4e27\u5931\u4e86\u610f\u4e49\u3002\u82e5\u80fd\u907f\u5f00\u4e0a\u8ff0\u95ee\u9898\uff0c\u4efb\u52a1\u6545\u4e8b\u5c31\u9002\u5408\u7528\u5728\u4ee5\u4e0b\u573a\u666f\uff1a<\/p>\n\n\n\n<ul><li>\u5373\u65f6\u53e3\u5934\u6c9f\u901a\u65f6\uff0c\u628a\u7528\u6237\u9700\u6c42\u6d53\u7f29\u6210 3 \u53e5\u8bdd\uff0c\u8ddf\u961f\u53cb\u8bf4\u660e\u3002<\/li><li>\u653e\u5728\u4efb\u52a1\u6216\u9700\u6c42\u6c60\u4e2d\u7684 Description\u300c\u4efb\u52a1\u63cf\u8ff0\u300d\u4e2d\uff0c\u7b80\u77ed\u89e3\u91ca\u7528\u6237\u9700\u6c42\u3002<\/li><li>\u6a21\u4eff Intercom\uff0c\u5f53\u6210 PRD \u6216\u4ea7\u54c1\/\u529f\u80fd\u63d0\u6848\u7684\u5176\u4e2d\u4e00\u6bb5\uff0c\u89e3\u91ca\u7528\u6237\u9700\u6c42\uff0c\u52fe\u8d77\u8bfb\u8005\u5174\u8da3\uff0c\u8fdb\u800c\u53bb\u770b\u66f4\u8be6\u7ec6\u7684\u300c\u4efb\u52a1\u89c4\u683c\u4e66\u300d\u6216\u300c\u7528\u6237\u7814\u7a76\u62a5\u544a\u300d\u3002<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-background has-pale-cyan-blue-background-color has-pale-cyan-blue-color is-style-dots\"\/>\n\n\n\n<p>\u8fd9\u7bc7\u6587\u7ae0\uff0c\u4ecb\u7ecd\u4e86\u4e8c\u4e2a\u300c\u7ed3\u6784\u5316\u8bed\u8a00\u5de5\u5177\u300d\uff1a<\/p>\n\n\n\n<ul><li>\u4efb\u52a1\u89c4\u683c\u4e66 Job Spec<\/li><li>\u4efb\u52a1\u6545\u4e8b Job Story<\/li><\/ul>\n\n\n\n<p>\u4f46\u8fd9\u4e24\u4e2a\u5de5\u5177\u90fd\u6709\u660e\u663e\u7684\u7f3a\u70b9\uff0c\u5982\u4f55\u5f25\u8865\u8fd9\u4e24\u4e2a\u5de5\u5177\u7684\u7f3a\u70b9\u5462\uff1f\u6709\u6ca1\u6709\u66f4\u7b80\u6d01\u660e\u4e86\u7684\u8bed\u8a00\u5de5\u5177\uff1f<\/p>\n\n\n\n<p>\u4e0b\u4e00\u7bc7\u6587\u7ae0\uff0c\u5c0f\u7f16\u5c06\u7ee7\u7eed\u8ddf\u5927\u5bb6\u4ecb\u7ecd\u6700\u540e\u4e00\u4e2a\u8bed\u8a00\u5de5\u5177\u300c\u671f\u671b\u6210\u679c Desired Outcome\u300d\uff0c\u5e76\u4e14\u8fd8\u4f1a\u8ddf\u5927\u5bb6\u8bf4\u660e\u8be5\u5982\u4f55\u4e32\u8fde\u8fd9\u4e09\u4e2a\u5de5\u5177\uff0c\u4ee5\u53ca\u5982\u4f55\u548c\u539f\u6709\u7684\u5de5\u5177\u4e00\u8d77\u76f8\u8f85\u76f8\u6210\u3002<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\">\u672c\u6587\u4f5c\u8005: Jason HOU<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\">\u6587\u7ae0\u6765\u6e90: Medium<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-background has-black-background-color has-black-color\"\/>\n\n\n\n<p>&gt;&gt; LigaAI \u5f80\u671f\u7cbe\u5f69\u9605\u8bfb &lt;&lt;<\/p>\n\n\n\n<p><a href=\"https:\/\/ligai.cn\/blog\/pmo\/992.html\">\u4e3a\u4ec0\u4e48\u6211\u4eec\u603b\u662f\u8bf4\u4e0d\u6e05\u300c\u9700\u6c42\u662f\u4ec0\u4e48\u300d<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ligai.cn\/blog\/team\/985.html\">\u6280\u672f\u5206\u4eab | Javaer \u5982\u4f55\u505a\u5355\u5143\u6d4b\u8bd5\uff1f<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ligai.cn\/blog\/alige\/952.html\">\u654f\u6377\u5b9e\u8df5 | \u505a\u4f18\u5148\u7ea7\u6392\u5e8f\u65f6\u4f7f\u7528\u6700\u591a\u7684\u4e09\u4e2a\u6a21\u578b<\/a><\/p>\n\n\n\n<p><strong>\u4e86\u89e3\u66f4\u591a\u654f\u6377\u5f00\u53d1\u3001\u9879\u76ee\u7ba1\u7406\u3001\u884c\u4e1a\u52a8\u6001\u7b49\u6d88\u606f\uff0c\u5173\u6ce8\u6211\u4eec\u7684\u56e2\u961f\u535a\u5ba2\u6216\u70b9\u51fb&nbsp;<a href=\"https:\/\/ligai.cn\/\">LigaAI-\u667a\u80fd\u7814\u53d1\u534f\u4f5c\u5e73\u53f0<\/a>\uff0c\u5728\u7ebf\u7533\u8bf7\u4f53\u9a8c\u6211\u4eec\u7684\u4ea7\u54c1\u3002<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u300a\u4e3a\u4ec0\u4e48\u6211\u4eec\u603b\u662f\u8bf4\u4e0d\u6e05\u300c\u9700\u6c42\u662f\u4ec0\u4e48\u300d\u300b\u4e2d\uff0c\u6211\u4eec\u4ecb\u7ecd\u4e86\u300c\u9700\u6c42\u7684\u672c\u8d28\u300d\uff0c\u5e76\u5927\u81f4\u4ecb\u7ecd\u4e86\u4e09\u4e2a\u63cf\u8ff0\u9700\u6c42\u7684\u300c\u7ed3\u6784\u5316\u8bed\u8a00\u5de5 &#8230; <a title=\"\u600e\u6837\u7b80\u6d01\u660e\u4e86\u5730\u8bf4\u6e05\u695a\u4ea7\u54c1\u9700\u6c42\uff1f\" class=\"read-more\" href=\"https:\/\/ligai.cn\/blog\/pmo\/999.html\" aria-label=\"\u7ee7\u7eed\u9605\u8bfb\u600e\u6837\u7b80\u6d01\u660e\u4e86\u5730\u8bf4\u6e05\u695a\u4ea7\u54c1\u9700\u6c42\uff1f\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,1],"tags":[15,12,25],"_links":{"self":[{"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/posts\/999"}],"collection":[{"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/comments?post=999"}],"version-history":[{"count":2,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/posts\/999\/revisions"}],"predecessor-version":[{"id":1001,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/posts\/999\/revisions\/1001"}],"wp:attachment":[{"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/media?parent=999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/categories?post=999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ligai.cn\/blog\/wp-json\/wp\/v2\/tags?post=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}